Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of spentreprise.fr
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***y
Super merci
R***o
Received after 3weeks, very happy with it, it’s very safe for babies and love the way it has different strength for the nail file (tried adult nails and works too). Easy to use, value for money. Doesn’t come with batteries (AAA 1 needed only).
I***r
Good Cute
Customer
Parfait
Customer
It is bad at the vicoristani, not traumatic and objective. Not so scary yak pratsuvati with knives
L***a
I liked it very much. Everything came right and arrived before the deadline.
S***a
Très bien!
M***a
Fichier Cool, est venu à Kiev pour deux tizhni
M***a
Cool file, came to Kiev for two tizhni
c***a
Égal à l’image, je ne l’ai pas encore essayé. Mais il semble de très bonne qualité.
c***a
Excellent Product, I tried it, a 10 out of 10. I don’t know how long the limes will last, that if.
d***r
Looks good, let’s see what when you use it with the baby, by the way it is battery operated.
M***h
Jamiel.
L***A
I thought it was the cutest thing. Works with 1 stack only. I haven’t tested yet because my BBS weren’t born!
m***m
Yak I’m glad, I mean tsyu thing! Ditina scratched ssobi all blitzing, just majestic chervoni pulled over all over the face, the stabitsy then they did not shake them, they did not scratch🥴 Such as rosocratine Bule my chest and breast clitina, Tse Tin🤪 This thing just ripped us! Shvidko, not more painful, the child reacted sporadically to the procedure, carelessly and not scary, if it was just a little, she did not scratch “divchinka kishka”, but such a standard baby😁 Juge Raja, shvidko came, wooed all the attachments Abi on the Maybutn Buli
J***i
Fast shipping, arrived in UAE within 8 days, packing should be better, box required. Works well. satisfied . Requires 1xAAA battery to run
f***r
I still do not use it but it is the same as in the images, it works with a battery AAA
G***s
Very cute. came fast. I hope it works well. I like it. Six sands, as described.
E***a
Great set. Very satisfied 😌 Fast delivery 👌
M***n
Fast delivery
S***s
Good product. I still don’t prove it, but it looks the same as in photography. Arrived fast
M***o
Very well. We already tested it and well
Customer
Recommend
D***m
Honestly sweet and Jani same picture and before time
V***a
They didn’t get big, they got super on the whistle. Pratsyu vid of the battery.
R***a
Très bon vaut chaque centime
M***o
Great product and seller, recommend to everyone
O***a
Duge Dovgo Cheque
a***r
Excellent Product I haven’t checked you yet, completely but super good
L***o
It is as they present it, only it does not come with the case. I didn’t realize the latter until I received it.
G***2
Functional since the baby is small, it is not very noisy and works well. Meet Expectations
h***r
Happy with the product. works as expected
Customer
Satisfait, livraison rapide. Fonctionne pour moi, le bébé n’est pas encore né.
M***a
Grand papier de verre, mon bébé n’a même pas pris soin d’utiliser sur elle
Customer
Baby nail cleaner, excellent product, works by battery and has to file nails from babies to adults. Has the 3b. Came to me super fast
F***f
I arrived approx in 2 weeks, product equal to the image.
M***a
Great sandpaper, my baby didn’t even care to use on it
D***i
Le produit fonctionne bien😍Je l’adore.
a***a
Merveilleux j’ai aimé et ils sont venus super vite
G***a
Practical and effective, ideal for cutting babies nails. I would have liked it to come with a case, outside of that, the product is perfect.
N***e
Good file, but not for adults. much less for men’s nails. The product arrived quickly.
a***a
Wonderful I loved and they came super fast
A***O
Well, although he is not so cool that he does not bring a box
L***s
Arrived fast and is as described in the ad. I found the product very cool and practical.
P***o
Excellent Product, arrive fast, very useful, arrive quickly in chile