Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of spentreprise.fr
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Very fast!! I arrive with a small damage but nothing that affects a lot, I still don’t arm it but it is very good (it is a gift for my polola that loves one piece:3). It comes with three different faces.
S***o
Simply wonderful it is very big, one of the biggest in my collection I am completely in love with its quality and the details loved I loved just buy!!!
T***a
Perfect, the skin placement is a little but of course in the ad but the quality is amazing.
S***s
Loved bought for my boyfriend 6 months dating I’m sure he’ll love☺️
P***r
Good size, good sculpting and good price The only detail is that a head came with a malpainted mouth
n***r
Figure without paint errors, it stands well and good size. It also took me less than a week to arrive
i***n
AWESOME QUALITY!!! I was skeptical because of the cheap price, but all shapes and details are perfect and fortunately all three faces are very well designed. I only found some tiny scratches on the pants of Luffy where colour is missing, but I don’t mind at all. The figure was well packed and to my surprise all parts were separated in single sections in the bag to avoid scratching each other, which I really appreciate. So overall I HIGHLY recommend this product from this seller! It’s worth every cent… and believe me, I’m a VERY picky guy and fanatic about details 🙂
M***r
Bought a young animesnik))). I said that I ordered a figure as a gift, but when a person sees it, he just screamed with joy. Super figure. Perfectly detailed, visible muscles on the legs and even on the back under the Cape. Lufi’s hat shows signs of damage as in anime. The toy is a cannon figure. + very tall and cool. Look at the photo. The parcel to Kiev took about two weeks. While at the customs there were 2-3 days. Of the minuses came just in a bag.
Customer
Larger size than expected, very beautiful and well detailed, the quality is very good! I bought to give as a gift to my boyfriend, I think he will love!!!
D***l
Just amazing! Very fast delivery. Really great Article, no complaints! * _ *
L***a
Very big😍I am impressed the very good quality arrived without problem
d***o
A very good purchase of luffy figure since it is very well made and at a very good price. Those of you who want a large and very good quality luffy I recommend it guys is very good. I leave you photos. A greeting. It took Me less than a week to come.
T***a
Just perfect, everything came right! Three Faces, a support for him to stand, but he doesn’t even need it because he supports standing alone, but I liked it for coming. Came well packed, bought without the box.
M***s
Very top, I liked the image very, very faithful, not to mention that it arrived very fast KK
p***s
Just perfect. Arrived in Pernambuco with 3 weeks to buy. Worth a lot for one piece fans
D***l
Although it was known that it came without a box, it arrived in excellent condition, everything in order.
A***z
Delighted with the figure, its price and the speed of shipping, I wish that was always the case in all purchases on Aliexpress.
L***o
Perfect! Bro, very top, note 10 I paid 41 reais in a super promotion, it took 18 calendar days to arrive (it took longer because of the Holy Week holiday) For the price, it is perfect, it has very small errors in painting, practically imperceptible, can buy that will not regret!
J***o
It was very worthwhile, I am very satisfied with the product, very beautiful I will buy more times
Customer
Your life too perfect and then your mother who loves you and takes care of you so it is not so special for you that loves you very well accompanied and there is no way for you to send her email right né kkkk she’s in His mother’s house that I will not be able to do his mother’s graduation party on Sunday and I will have to have a barbecue on Sunday to make my mother and the Crow’s birthday lunch of my brother’s mother And
s***s
Luffy character very well done it is worth buying for those like me who can not spend too much money but loves to collect season of manga characters.
H***s
Excellent, only it doesn’t stay easy on its feet. But this beautiful
Customer
Good size perfect material arrived before the deadline I am satisfied Super recommend.
S***s
The product came very well packed, with an excellent quality, with a great paint, with amazing details and the size it promises. Recommend the seller and would buy again!
R***s
Great product! Arrived very fast, it was my first purchase in the app, I highly recommend the seller, I have no words to say how beautiful and detailed it is, I did not see errors in the painting, the two little faces also came perfect.
E***a
Super. Better than I expected. The only thing that the box came all broken but I didn’t care because it was for me. It brings three different faces, it stays perfectly standing.
D***s
Beautiful doll, with perfect details. I am very pleased with this acquisition.
W***o
Product well developed and full of details worth the acquisition without shadows of doubt, one of the faces comes without the scar but this is a small detail
C***1
Good product, very fast delivery loved the PQP doll too top
C***a
Surprised me!!! Great quality and very fast delivery. I am delighted!!!!
B***s
The doll is beautiful, just like the ad. Is large and has no paint fault. Arrived quickly and without problems.
F***e
nice figure, I recommend it. well packed Mine arrived with a broken sandal and some paint details but still very nice. I’ll talk to seller to compensate for the broken sandal
S***s
Arrived 10 days before the scheduled date. Great product, came Mt well packed. The figure is simply beautiful and well detailed MT with an excellent painting. Recommend the seller and I will buy more times.
L***a
Very satisfied with the figure, great quality, perfect painting, fast delivery, surreal product for the price!
E***i
I love It comes a bit dirty from one arm but I like it too much, I arrive very fast
E***o
Super happy with the purchase, I certainly recommend it to💯I really liked the detail and everything is perfect👌Thanks to the seller😎✌️
g***a
Very good, bigger than I imagined. The red of the jacket is a little dark but does not affect anything. The heads are difficult to exchange at the same so the product is beautiful worth a lot!!!!
x***r
Arrived earlier than expected in very good condition a face is a bit stained but the rest is very good, it keeps standing without the need for the holder. Of very good quality.
B***a
Perfect perfect doll came without even a perfect size defect recommend a lot to those who like it.