Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of spentreprise.fr
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
k***v
Shvidka delivery to France, I will receive a dotik and I will describe. Recommend
r***o
It is very beautiful, the filling is more than good, only the color is more opaque than the one in the photo, and it does not measure what it indicates in the publication but outside of that, it’s great!
S***n
SO CUTEE
Customer
Such cuties
S***z
Plush toys are super beautiful and super soft your plush touch
V***o
Arrived very quickly, the only bad thing is that the package was open because the packaging plastic was very thin. Puppets are soft and well made, they do not stink.
C***s
It is smaller than I expected haha but it is still cute and it is very soft and it is very well done as it is in the image
Customer
A great toy it is very cute and soft only sorry that it is small and I recommend it to everyone
Customer
Very fluffy
R***a
Very nice and this soft
M***o
Lindoooo and cute
I***r
Really cute time שניה I buy. קחו account it’s small but simple best sweet in
Customer
Very nice, soft, feel good material and finishes, all right, super cute
Customer
Very fast shipping- ordered on 1st March and came on the 9th March to the UK when the estimated date was in May. So soft like a squishmallow and it’s a good size too not too small. Named him Rory (RAWRy) since it’s a dinosaur I think 😭.
P***C
Very cute plush, it is a little less than 20 CM, but it is totally adorable, fast dispatch.
M***a
It’s very nice!! It is the same as the photos, it is soft fabric and no sewing infections, I arrive very fast
Customer
A little bit smaller than said but still big enough. the shipping for me was almost a month too late sadly, however it’s still very cute and soft!!
m***e
Nickel to recommend. Perfect size.
Customer
Good
Customer
Bitch I died on the doll this!! Is cozy soft
D***n
Beautiful soft squishy pillow teddy. Great price, fast delivery.
D***z
If I liked the size, it is a very soft and cute plush, this hard and I like that to use it as a refill
M***z
Very cute, as the photo, measures 15cm approx. Without the tail
I***i
A little disappointed, smaller than I thought but very sweet. Not needed to communicate with the seller
M***z
It is cute although it arrived crushed but I imagine it is because of the packaging
F***e
The plushie is fluffy and cute, I love it! 100% recommended 💕
Customer
Beautiful plush, very good quality and has arrived fast!
이***수
1000 won plucking quality
K***z
They are hermoaissimos only that they are tiny.
g***L
Pink ok, can serve as a small extra pillow for child. Sweetness bof Therefore feels the chemical to aerate. Inside, we feel it’s foam.
1***r
Tanya charm when I got squealing as if I’m 5, adore, My Best Buy!!!! Recommend😍❤️💋
G***a
Very good
D***a
And super soft, it looks like a mashmallow, it’s not big but it’s beautiful
O***a
Trop mignon
R***0
Super cute
D***k
Super süß 😊